The-Coin-Factory.com Guarantees, Terms and Conditions
At The-Coin-Factory.com, our business is based on one simple premise – we will provide our customers with the finest quality product at the lowest possible price and with the best service anywhere. We know our success is based on your satisfaction with our products.
Every challenge coin order you place with us is covered by our 100% Quality Guarantee. We’re committed to your total satisfaction.
Making sure that you receive exactly what you want is a two-way process. We have a role to play and so do you. We count on your information being correct and timely in order to successfully complete your order. Both sides of the order process carry specific responsibilities. These responsibilities, outlined below, are our terms and conditions of sales. Please take time to review them, and contact us if you have any questions or concerns.
Backing Up Our Products
As noted above, every order with The-Coin-Factory.com is covered by our 100% Quality Guarantee. At no charge to you, we will gladly replace any challenge coins found to be defective in either workmanship or materials.
Supplying Accurate Information to You
We will email you a digital proof of your challenge coin design before we start production. This will be a graphic artist's representation of the product you’re ordering. This is your opportunity to make any desired corrections or changes before your challenge coins are produced.
Sending You A Written Order Confirmation
After we receive your return email approving the proof, and before production starts, we will email you a confirmation notice. This will contain all the details of your order, including size, type, quantity, colors and anticipated delivery date. This is your FINAL chance to make any necessary changes to your order.
Producing Your challenge coins To Your Specifications And On Time
After you approve both the digital proof and the order confirmation, we will produce your challenge coins in about 14 to 17 working days. Then we will ship your order (at no additional cost to you) directly to the address you specify.
PLEASE NOTE: We will do everything within our power to deliver your challenge coins in a timely fashion. However, between May 1 and July 31 of each calendar year, The-Coin-Factory.com MAKES NO GUARANTEE OF DELIVERY DATE OF ANY CUSTOM CHALLENGE COIN ORDER.
You are responsible for ordering your custom challenge coins to avoid possible delays due to circumstances beyond the control of the employees of The-Coin-Factory.com and/or its manufacturers and affiliates. Furthermore, please be advised that once your order is placed, it cannot be cancelled for any reason.
The-Coin-Factory.com makes no delivery time guarantee whatsoever for any challenge coins ordered within the time period stated above.
Listening to you
We want this to be the best experience you have ever had when it comes to custom challenge coins! If you have concerns or questions, we'd love to hear from you. Phone us toll free at 877.870.5463 or contact us via email at [email protected].
YOU are responsible for:
Legal Ownership of any and all logos, trademarks and copyrights
By submitting your design to The-Coin-Factory.com, you warrant that you have the legal right to reproduce (or have reproduced) any logos or other images associated with your order. You also certify that the production of any images you submit does not infringe on any other company's or individual’s rights.
Giving due attention to the proof provided
Once you receive the digital proof of your challenge coin, review it in detail. Please give special attention to: the design, the grammar, and the colors. Once you have made any necessary changes to your proof, return it to us via email. This is your signal to us that everything has been approved.
NOTE: We use the Pantone™ PMS color matching system. Because computer monitors vary in the way they display colors, it is important that you indicate your color choices using Pantone PMS numbers. For additional information, visit the Pantone site at www.pantone.com. PMS color books are available at most art supply stores, print shops, and some libraries. All PMS numbers will be listed on the bottom of your proof so that you can verify them easily. We use the Solid Coated Pantone color chart.
Review the details of your order confirmation
After your proof has been returned to us, you will receive an order confirmation. Once again, please review the information carefully. If all the information is correct, return it to us and we will begin the production process. NOTE: Once an order has been approved and confirmed, it may not be canceled for any reason.
Providing correct shipping information
Your order will be produced and shipped within 10-14 days for lapel pins and 14-17 days for challenge coins (please note the exceptions to our delivery schedule above). We cannot be held responsible for delays in shipping caused by inaccurate address information, U.S. Customs procedures, the misrouting of your package or undeliverable shipping addresses.
We do ship international orders; however, these orders will be subject to applicable shipping charges based on both order quantity and location. International customers are solely responsible for any customs and duty fees for orders delivered outside the United States.
All orders are final. Due to the custom nature of the challenge coins we manufacture, all sales are final. Once an order has been placed, it may not be canceled for any reason. The-Coin-Factory.com does not issue refunds. As mentioned previously, we will replace, within 30 days of receipt, any challenge coins that contain defects in materials or workmanship.
In the event that a legal dispute arises, it is agreed that the venue for such a dispute is Marion County, Florida, USA. Should the dispute pertain to the illegal use of copyright or trademark infringements, you agree to defend the claim at your sole expense. You agree to pay any damages and costs assessed against The-Coin-Factory.com as a result of such a lawsuit or proceeding. You also agree to hold The-Coin-Factory.com harmless in such a lawsuit or proceeding.
All lapel/trading pins or challenge coins displayed on this website containing corporate logos or registered trademarks are shown only to illustrate the reproduction capabilities of The-Coin-Factory.com. Purchase of merchandise from The-Coin-Factory.com DOES NOT in any way, shape or form grant you permission to reproduce logos, nor does it transfer, grant or lease ownership of any logos or trademarks to you.
As per our Guarantees, Terms and Conditions, and the pages of our website, please know that there are no cancellations of orders. Your product is custom made exclusively for you and cannot be marketed to others. With this said, upon delivery of your items, should you require a return, please contact our Customer Care department for approval. Any returns will be charged a 50% restocking fee and the shipping and handling charges for any returns are the responsibility of the customer. No returns will be accepted without prior approval of a member of our Customer Care department.
We look forward to working with you, now and in the future!